Fulfillment Policy

Effective Date: November 7, 2025

This Fulfillment Policy describes how K.R.D Property Management Group fulfills services, processes payments, handles cancellations, and addresses refunds. By purchasing or engaging our services, you agree to the terms outlined below.

1. Services Provided

K.R.D Property Management Group provides professional property management and real estate support services, including but not limited to:

• Tenant communication and coordination

• Rent collection services

• Property maintenance coordination

• Leasing and tenant placement services

• Administrative and property support services

• Owner reporting and account management

• Property management consulting

Services are provided according to the terms of each client's signed management agreement and may vary based on property type, service package, geographic location, and applicable regulations.

Services are currently available in approved service areas and may be subject to state licensing requirements, property eligibility, and operational limitations.

K.R.D Property Management Group does not guarantee specific financial results, occupancy rates, rental income levels, tenant placement outcomes, property appreciation, or investment performance. Results may vary based on market conditions, property condition, tenant demand, and other factors beyond our control.

2. Service Fulfillment Timeline

Service fulfillment begins after receipt of a signed agreement, required documentation, and any applicable fees.

Typical fulfillment timelines include:

• New client onboarding: 3–7 business days

• Rent processing: 1–3 business days after receipt

• Maintenance coordination: Scheduled based on vendor availability and urgency

• Owner reporting: Provided according to the management agreement schedule

• Owner disbursements: Issued according to the management agreement terms

Certain services may require additional verification, approvals, inspections, or documentation before fulfillment can occur.

Services are fulfilled through electronic communications, telephone consultations, management software platforms, vendor coordination, property visits, written reports, and other methods appropriate to the services being provided.

3. Payment Terms

All fees, charges, and payments are processed in U.S. Dollars (USD) unless otherwise stated.

Payments are securely processed through Stripe and other approved third-party payment processors.

By providing payment information, clients authorize K.R.D Property Management Group to charge the agreed-upon fees for services rendered, including recurring charges authorized under a management agreement.

K.R.D Property Management Group does not store full payment card information on its servers.

For additional information regarding payment processing, please review Stripe's Privacy Policy:

https://stripe.com/privacy

4. Recurring Billing

Clients enrolled in ongoing management services may be subject to recurring billing as outlined in their signed management agreement.

Recurring charges may include:

• Monthly management fees

• Leasing fees

• Administrative fees

• Maintenance coordination fees

• Other authorized service charges

Recurring billing schedules and amounts will be disclosed before enrollment and outlined in the applicable service agreement.

5. Refund Policy

Refund requests are reviewed on a case-by-case basis and are subject to the terms of the applicable management agreement.

Refunds are generally not available for:

• Services that have already been completed

• Leasing and tenant placement fees become non-refundable once a qualified tenant has been identified, approved, or placed, as applicable under the service agreement.

• Third-party vendor expenses

• Maintenance costs already incurred

• Charges authorized under a signed management agreement

If a refund is approved, it will generally be processed within 5–10 business days to the original payment method.

6. Cancellation Policy

Clients may request cancellation of services according to the termination provisions outlined in their management agreement.

Cancellation requests must be submitted in writing.

Cancellation does not relieve clients of responsibility for:

• Outstanding balances

• Completed services

• Approved maintenance expenses

• Vendor invoices incurred prior to cancellation

Any applicable notice periods outlined in the management agreement remain in effect.

7. Customer Support

For questions regarding services, billing, fulfillment, refunds, or cancellations, please contact:

K.R.D Property Management Group

Website: krdpropertymanagementgroup.com

Email: info@krdpropertymanagementgroup.com

Phone: 307-302-6432

Business Address:
30 N. Gould St, Ste 57575
Sheridan, WY 82801

Business Hours:

Monday–Friday: 9:00 AM – 5:00 PM (Eastern Time)

Closed on major U.S. holidays.

8. Disputes and Billing Issues

Initiating a chargeback without first contacting K.R.D Property Management Group may delay resolution of the issue. We encourage clients to contact us directly so we can review and resolve any billing concerns promptly.

If you believe a billing error has occurred, please contact us before initiating a chargeback with your financial institution.

We are committed to resolving disputes promptly and professionally whenever possible.

Unauthorized or fraudulent payment activity should be reported immediately.

9. Security and Payment Protection

K.R.D Property Management Group utilizes secure payment processing technologies and industry-standard security measures to protect customer payment information.

Payments are processed through PCI-compliant payment providers, including Stripe.

10. Policy Updates

K.R.D Property Management Group reserves the right to modify this Fulfillment Policy at any time.

Updated versions will be posted on this page and become effective immediately upon publication unless otherwise stated.

11. State Licensing Disclosure

Certain property management and leasing services may be subject to state licensing laws and regulations. Services will only be provided where legally permitted and in accordance with applicable laws.