Fulfillment Policy

This Fulfillment Policy applies to services provided by K.R.D Property Management Group

1. Services Provided

K.R.D Property Management Group provides property management and related real estate support services, including but not limited to:

• Tenant communication and coordination

• Property maintenance coordination

• Leasing and administrative services

• Owner reporting and account management

• Rent collection

Service availability may vary based on property type, management agreement terms, and geographic service area.

2. Service Fulfillment Timeline

Services are fulfilled according to the terms outlined in each client management agreement.

Typical fulfillment timelines include:

• New client onboarding: within 3–7 business days after signed agreement and receipt of required documentation

• Rent processing: typically processed within 1–3 business days

• Maintenance coordination: scheduled based on vendor availability and urgency

• Owner disbursements: issued according to the management agreement schedule

Certain services may require additional verification, documentation, or approvals before fulfillment can occur.

3. Payment Terms

Payments for services are securely processed through Stripe or other approved payment processors.

By submitting payment information, clients authorize charges for agreed-upon services, including recurring charges where applicable under a management agreement.

K.R.D Property Management Group does not store full payment card information on its servers.

Please review Stripe’s privacy policy for more information about how payment information is handled:

https://stripe.com/privacy

4. Recurring Billing

For ongoing management services, clients may be enrolled in recurring billing.

Recurring charges may include:

• Monthly management fees

• Leasing fees

• Maintenance coordination fees

• Administrative charges authorized under the management agreement

Clients will be notified of recurring billing terms within their signed service agreement.

5. Refund Policy

Refunds are reviewed on a case-by-case basis.

Refunds may not be issued for:

• Services already completed

• Third-party vendor expenses

• Leasing or placement fees after service fulfillment

• Charges authorized under a signed management agreement

Approved refunds are generally processed within 5–10 business days to the original payment method.

To request a refund, clients must contact customer support using the contact information listed below.

6. Cancellations

Clients may request cancellation of services in accordance with the termination provisions of their management agreement.

Cancellation requests must be submitted in writing.

Outstanding balances, completed services, and approved vendor charges remain payable after cancellation.

7. Customer Support

For questions regarding billing, fulfillment, refunds, or cancellations, please contact:

K.R.D Property Management Group
Website: krdpropertymanagementgroup.com

Email: info@krdpropertymanagementgroup.com
Phone: 307-302-6432
Business Address: 30 N. Gould St, Ste 57575, Sheridan, WY 82801

8. Disputes

If you believe a billing error has occurred, please contact us before initiating a chargeback so we can attempt to resolve the issue promptly.

Unauthorized or fraudulent payment activity should be reported immediately.

9. Policy Updates

K.R.D Property Management Group reserves the right to update this Fulfillment Policy at any time. Updates will be posted on this page with a revised effective date.