Refund & Cancellation Policy

Effective Date: November 7, 2025

K.R.D Property Management Group ("Company," "we," "our," or "us") is committed to providing professional property management, administrative support, and coordination services. This Returns & Refunds Policy explains the circumstances under which refunds may be issued for services purchased through our website or directly through our company.

By purchasing our services, you agree to this Returns & Refunds Policy.

1. Service-Based Refunds

Because many of our services involve administrative work, scheduling, coordination, processing, and professional time commitments, refunds may be limited once work has begun.

Eligible Refund Requests

Refunds may be considered under the following circumstances:

• A duplicate payment was submitted

• A billing error occurred

• A service was purchased but work has not yet begun

• The Company is unable to provide the purchased service

• A charge was processed in error

All refund requests are reviewed on a case-by-case basis.

2. Non-Refundable Services

The following services and fees are generally non-refundable once work has started or services have been provided:

• Administrative coordination services

• Property management services already rendered

• Maintenance coordination services

• Marketing or property listing support services

• Consultation and scheduling fees

• Completed document preparation services

• Vendor coordination services

• Service processing fees

• Leasing and tenant placement fees become non-refundable once a qualified tenant has been identified, approved, or placed, as applicable under the service agreement.

• Third-party vendor expenses

• Maintenance costs already incurred

  For purposes of this policy, a service is considered fulfilled when the applicable work, coordination, placement, processing, consultation, reporting, or other contracted service has been completed or substantially performed by K.R.D Property Management Group.

3. Cancellation Requests

Clients may request cancellation of services by submitting written notice to our support team.

Cancellation Terms

• Cancellations requested before work begins may qualify for a full or partial refund.

• Cancellations requested after services have begun may not qualify for a refund.

• Refund eligibility will be determined based on the amount of work completed.

• Emergency, expedited, or priority services may not be eligible for refunds once initiated.

• Any outstanding balances remain payable after cancellation.

4. Recurring Billing and Subscription Services

For clients enrolled in recurring billing arrangements, cancellation requests must be submitted before the next scheduled billing date.

Charges already processed may not be eligible for refund unless required by law or approved by the Company.

Recurring billing terms are outlined in the applicable service or management agreement.

5. Refund Processing Time

If a refund is approved, refunds are generally processed within:

• 5–10 business days for credit or debit card payments

• Additional processing time may be required by your financial institution

Refunds will be issued to the original payment method whenever possible.

6. Chargebacks and Payment Disputes

We encourage customers to contact K.R.D Property Management Group before initiating a chargeback or payment dispute.

Most billing concerns can be resolved quickly through our customer support team.

Fraudulent or improper chargebacks involving services that were legitimately provided may result in:

• Suspension of services

• Collection efforts for unpaid balances

• Legal action where permitted by law

7. Third-Party Vendor Services

K.R.D Property Management Group may coordinate services through independent contractors, vendors, and service providers.

We are generally not responsible for refunding:

• Vendor labor costs

• Material costs

• Contractor fees already incurred

• Third-party expenses paid on behalf of the client

Refund eligibility for third-party services may depend upon the vendor's own policies and contractual obligations.

8. Service Dissatisfaction

Customer satisfaction is important to us.

If you are dissatisfied with a service, please contact us promptly so we may review the matter and attempt to reach a fair resolution.

Refunds are not guaranteed solely based on dissatisfaction but will be evaluated based on the circumstances of the service provided.

9. Contact Information

To request a refund, cancellation, or billing review, please contact:

K.R.D Property Management Group

30 N. Gould Street, Suite 57575
Sheridan, WY 82801

Phone: (307) 302-6432

Email: info@krdpropertymanagementgroup.com

Website: krdpropertymanagementgroup.com

10. Policy Updates

K.R.D Property Management Group reserves the right to modify this Returns & Refunds Policy at any time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of our services following publication of updates constitutes acceptance of the revised policy.