Returns & Refunds policy

K.R.D Property Management Group (“Company,” “we,” “our,” or “us”) is committed to providing professional administrative property support and coordination services. This Refund Policy explains the conditions under which refunds may be issued for services purchased through our website or directly through our company.

By purchasing our services, you agree to this Refund Policy.

1. Service-Based Refunds

Because many of our services involve time, scheduling, administrative processing, and coordination efforts, refunds are limited once work has begun.

Eligible Refund Requests

Refunds may be considered if:

• A duplicate payment was made

• A billing error occurred

• A service was purchased but not yet started

• The Company is unable to provide the purchased service

2. Non-Refundable Services

The following are generally non-refundable once work has started or services have been delivered:

• Administrative coordination services

• Maintenance coordination services

• Marketing or listing support services

• Scheduling and consultation fees

• Completed document preparation services

• Vendor coordination services

• Service processing fees

3. Cancellation Requests

Clients may request cancellation of services by submitting written notice to our support team.

Cancellation Terms:

• Cancellations requested before work begins may qualify for a partial or full refund

• Cancellations after services have started may result in partial refunds or no refund depending on work completed

• Emergency or expedited services may not qualify for refunds once initiated

4. Refund Processing Time

Approved refunds are typically processed within:

• 5–10 business days for card payments

• Processing times may vary depending on your financial institution or payment provider

5. Chargebacks & Payment Disputes

Customers agree to contact KRD Property Management Group before initiating chargebacks or payment disputes.

Filing fraudulent chargebacks for legitimately delivered services may result in:

• Suspension of services

• Collection activity

• Legal action where permitted by law

6. Third-Party Vendor Services

KRD Property Management Group may coordinate services through independent third-party vendors or contractors.

We are not responsible for refunding:

• Vendor labor costs

• Third-party material costs

• External contractor fees already incurred

Refund eligibility for third-party work may depend on the vendor’s own refund policies.

7. Service Dissatisfaction

If you are dissatisfied with a service, we encourage you to contact us immediately so we may attempt to resolve the issue professionally and fairly.

8. Contact Information

To request a refund or cancellation, please contact:

KRD Property Management Group
Email: info@krdpropertymanagementgroup.com
Phone: 307-302-6432
Address:30 N Gould Street, Suite 57575, Sheridan, WY 82801

9. Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice. Updated versions will be posted on this website with a revised effective date.